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If you have any further questions, please reply to this email and we will be happy to assist you further. I hope that we have met your expectations today and that you are satisfied with our service. Open your smartware -> setting -> drive setting -> then choose to enable your virtual CD. See one of the replies I got, and may be you can understand my suffering: I did send my problem to WD support more than 3 times, but they are helpless, and some of them is unable to reply in proper English, and unfortunately I can not speak Malay. Smartware virtual cd manager install#I am trying to install “WD SmartWare Virtual CD Manager for Windows Web Release-v1.0.8.3”, but installation can not continue as the setup as it asks to press Rescan, as setup is unable to find the WD SmartWare Drive, while in the same drive is already shown on “My Computer”, and I can browse files on it…!Īlthough I disconnected the drive and reconnected it after 10 seconds as prescribed but I still get the same stupid response, see image : I have upgraded to WD Smartware 1.4.1.1, and it works OK, except it can not analyze file types for the WD external drive as it does for my internal HDD, see the below photo: I bought it since 10 days in Malaysia, it is a fresh product (drive was manufactured after June 15, 2010) Two of the answers might prove helpful: one mentions TestDisk which I can recommend as well, and the other a LiveCD with a lot of recovering and testing tools ( Hiren's Boot CD).Can anyone please help, telling me the problem with My Passport Essential? This way you can find out what it really is.Īlso, if it worked out, you can copy all data to another drive, and re-format the partition using a file system supported by Windows - if that drive should be used there.ĮDIT: You also might want to take a look at one of the "related" questions: My Western Digital 500GB Passport disk says “not formatted” when I plug it in Windows. This should list up all mounted partitions and, amongst other information, also the filesystem used. If that worked out, open a command line and issue the mount command. Chances are good it will recognize and mount the partition in question. Linux knows a lot more file systems than Windows supports, and its auto-detection works pretty well. My recommendation would be: Download yourself a Linux LiveCD, burn it, and boot from it (or use another Linux system if you already have one available), and then connect the drive to that computer. Download WD SmartWare Virtual CD Manager - A Virtual CD manager for your WD external. Smartware virtual cd manager update#WD SmartWare Virtual CD Manager Download - Softpedia WD Product Update - Western Digital Hard Drives, Network Drives. Could it be the drive was formatted using a different OS, say e.g. STEP 1: Firmware Update: Release 2.003 (3/4/10) Before running the Virtual CD Manager. Smartware virtual cd manager how to#the file system used is unknown to WindowsĪs you speak of data you don't want to lose, I rather assume the latter. This video covers how to disable the Virtual CD on the WD Passport/Elements drive on Windows 7/Vista.No file system is shown for that primary partition - while for the other disk they are clearly displayed. Looking at the last screenshot, you see the drive having 2 partitions: 1) UEFI, 2) Primary. Reconnect the USB/power cables that have been Once the utility has found your drive, click Configure Drive and then Unzip the utility (Extract the file using an extraction utility.)ĭouble click WDSmartWareVirtualCDManagerforWindows-v1.0.7.4.exe. Reconnect the USB/power cables.ĭownload VCD Manager for Windows.(WDSmartWareVirtualCDManagerforWindows-v1.0.7.4.zip) Turn off the drive - For My Passport, disconnect the USB cable. Once the updater is finished, click Exit. WD Unlocker utility virtual CD (VCD) as a device in your computers file. Smartware virtual cd manager serial number#Verify the attached drive's serial number located on the back of the WD Security, and WD SmartWare software plus the WD Smartware Pro software. Unzip the file and double click to open the Firmware Updater.Ĭlick Accept the End User's License Agreement (EULA). STEP 1: Firmware Update: Release 2.003 (3/4/10)ĭisconnect all other external drives from the computer except forĮnsure that the My Book or My Passport drive is connected to a USBĭownload the Firmware Updater for Windows. WD has posted the steps to remove the Smartware and its VCD, Mac or Windows. ![]()
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